Refund policy

Charlie B Return Policy

We want you to love your Charlie B purchase. If something isn’t quite right, you can return it for a refund within 30 days of your order’s ship date. Review the details below to get started.

Return Conditions:

  • Items must be in original, sellable condition: unworn, unwashed, unaltered, and with all original tags attached.
  • Must be accompanied by a proof of purchase (order confirmation email or number).
  • Must be purchased from charliebcollection.ca 

We reserve the right to refuse returns for items that show signs of wear or do not meet the criteria outlined above. Returns that do not comply with our policy or are sent back without authorization will not be refunded. 

Exclusions:

  • Original shipping costs are non-refundable.
  • Sale items marked at 50% off or more are Final Sale.
  • We do not accept returns on items purchased at retail stores or third-party websites. 

Return Postage Fee:

  • A return postage fee of $12 will be deducted from your refund. 

To ensure your return is processed efficiently, all returns must follow the official return procedure and use the provided return label.

Returns sent outside of our return process may result in processing delays. Please note that we are not responsible for lost or missing returns that are shipped without using our authorized return label or that do not follow our return instructions.

Start a Return

How to Mail Back an Online Return

Follow the steps below to complete your return:

  1. Start a Return: Go to our return portal to start your return. Enter your order number (starting with a #C) and the email address linked to your order. Follow the steps to select the items you wish to return.
  2. Download Your Return Label: After submitting your return, download and print the return label and return packing slip from the confirmation page.
  3. Prepare Your Package: Pack your items securely (use the original packaging if possible) and attach the return label to the outside of the package.
  4. Ship Your Return: Drop off the package at your nearest carrier location. Return

Requests for Multiple Orders

Please note that each order requires its own return authorization, which must be created separately through our return portal. Multiple orders cannot be combined into a single return request, and each order must be shipped back individually.

Returns that do not follow this process may experience delays in processing and refunds.

Refund Processing Time

After we receive your return, please allow up to 7 business days for processing. Once your return is complete, we will send a confirmation email and issue a refund to your original form of payment. Please note, a $12 return postage fee will be deducted from your refund.

Refunds may take 1-10 business days to appear in your account, depending on your financial institution. 

Final Sale

Sale items marked at 50% off or more are considered Final Sale. Final Sale items are not eligible for returns or price adjustments. 

Exchanges

As we cannot guarantee item availability, we do not offer exchanges. If you wish to exchange an item, please return the original item and place a new order. 

Order Cancellation or Modification

As our team processes orders quickly, we are unable to guarantee changes or cancellations once an order has been placed.

If you notice an error in your order (such as an incorrect shipping address, size, or item), please contact us as soon as possible and include your order number. If your order has not yet entered processing, we will do our best to assist; however, modifications or cancellations cannot be guaranteed.

Once an order has been processed or dispatched from our warehouse, no changes can be made, including item modifications, cancellations, or shipping address updates.

Customers are responsible for ensuring all order details are correct before completing checkout. This includes shipping information and product selection. Orders shipped to the address provided at checkout cannot be redirected, and we are not responsible for orders delivered to incorrectly entered addresses.

Price Adjustments 

We will honor a one-time price adjustment should the price of an item(s) be reduced within two (2) days of your date of purchase. Final Sale items are not eligible for price adjustments. To request a price adjustment for an online purchase, email online@charliebcollection.com within the two (2) day timeframe with your order number and the style numbers for which you are requesting an adjustment. 

Need More Information?

If you have questions or need assistance, feel free to explore our resources below: Explore our FAQs or Contact Us.